At HelloKookoo , we do our best to ensure that our product descriptions are the most detailed possible so that you do not encounter any surprises when you receive our products. We want to that our customers know exactly what they order.
Order cancellation policy:
We are proud of our ability to quickly process all orders placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, send us a message within 12 hours by clicking on this link: Contact us.
Return policy :
We accept returns for any reason! Whether you are dissatisfied or that you have simply changed your mind. Our return policy is 7 days from the moment you receive your products. If for any reason you are not satisfied, just fill out this return form. Sign it and send it with your package to the address we will tell you when you write to our support.
Exchanges / Refunds / Replacements
If you are in the return period of 7 days we offer you 3 options:
1. Trade your item for a different size / color.
Exchanges are only available for the size and / or color of the same model. Exchange of a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you want.
2. Refund Details and vouchers
By default, the refund method is the purchase order. If you wish to receive a refund, please let us know.
Only the final price paid (after a possible discount) will be refunded.
Discount codes or vouchers can not be reissued and are not refundable.
3. Replacement of an erroneous or defective item
We are really sorry! Please send us a message by clicking on this link: Contact us with the following details:
1. Your order number
2. The description of the problem (for example, erroneous / defective item)
3. A photo or a video
How can I get a refund for my product?
If you wish, we can ship a new product or replace it with another item of the same value.
There are some situations where only partial refunds are granted (if any). Due to inspection, warehouse and processing fees, some items may incur a restocking fee 15% for orders returned and refunded.Orders that are exchanged or items returned / exchanged due to the manufacturer's defect will not result in those fees. restocking. Fees will be applied to the original order and the balance will be refunded. It is the buyer who must pay the cost of return.
How long does it take to get a refund?
Generally, repayments can take up to two weeks to be processed. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.
How to return an item ?
· Each return request must be accompanied by this return form.
· Please fill out this form as accurately as possible and send your article with this form to the return address we will send you by e-mail.
· For any questions or concerns, send us a message by clicking on this link: Contact us
Late or missing refunds :
Check your bank account
Contact your banking institution
The processing time usually takes 3 to 5 working days
If you have done all this and still have not received your refund, please contact us by clicking on this link: Contact us
The customer is responsible for paying his own shipping costs for the return of an item. Shipping costs are not refundable. If you receive a refund, you will receive exactly what you paid for the product (minus the restocking fee).
If you want an exchange: Depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
If you are shipping items, we strongly suggest that you return the product with a tracking number.