HelloKookoo is a partner with artisans located in different geographical areas.
Rather than working with a single craftsman, we decided to work with several of them, carefully selected.
On the one hand because it is not possible for a single craftsman to make all the models alone, it takes a lot of work and concentration.
On the other hand, craftsmen specialized in precision cutting are rare and it is more interesting for all these craftsmen to work each one in turn.
That's why your order can be shipped from multiple locations.
Regarding the tracking of your package, we offer a 100% satisfaction guarantee.
Because we ship directly from our partners, your item can arrive within 2-4 weeks.
 
How much is the shipping cost?
The shipping cost is 4.90 € regardless of your delivery address and the number of quantity purchased.
 
How long does it take for an order to be delivered?
It depends on the product ordered. Most items will arrive between 2 and 4 weeks.
I ordered different items, but I only received one... where is the rest of my order?
As mentioned in the 1st point of this page, when you order several items at once, they can be shipped separately so they arrive faster. 
You can receive one article before the other. So do not panic if you do not receive all your items at the same time ... they are on the way :)
Why didn't I receive order confirmation details?
Most of the time this is due to entering an incorrect email address. Throughout the process, we send 3-4 emails, including an order confirmation, a process notice, and a shipping notice.
If you think you have entered an incorrect email address, please contact us and we will correct that for you.
 
How can I contact you?
You can contact us by clicking on the following link: Contact us
Thank you for your trust
HelloKookoo team
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